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Related Links:
Netscape's Support Page
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Welcome To the Windows
98 section of the Support Site.
NETSCAPE HELP
There are several reasons that this may occur.
The most common occurrences are in Windows 3.x and often occur at
random times. Here are some things to check with your system to try
and solve the problem:
- If you have 4 MB of RAM or less on your
computer (that's physical memory, not hard drive space) then you
may want to see about getting more memory. 4 MB of RAM is about
the minimum to run these type of Internet applications. You can
check your memory by clicking on Help and then clicking on About
Program Manager. Your available memory will be displayed at the
bottom. Because Windows uses part of your hard drive for memory
the number will be about twice the amount of true RAM that you
have.
- Another possibility may be with your systems
configuration. Within Program Manager, click on File and then
Run… In the Command Line box type: sysedit and click OK.
This will open several configuration windows on your screen. Click
on the title bar for the window that ends in config.sys
This will bring the config.sys screen to the front. Scroll
through your file for the following entries: files= stacks=
If files= any number less that 60, please erase the current
number and bump it up. The preferred entry would be files=99
but if you do not have a lot of memory then keep it around 60. For
the stacks= entry please make sure that it says stacks=9,256
If you see stacks=0,0 or do not have a stacks= line,
please type one in. Please enter the line somewhere near the
bottom of the config.sys file. If you make any changes to
your file be sure to click on File and Save to save
the changes. Also, if you make any changes please close out of
Windows and reboot your computer to enable the changes.
- Netscape can cause General Protection Faults
if you are using a video card with less than 1 MB of RAM on the
card. You will have to check your video card's documentation to
determine how much memory is on your video card. If you have at
least 1 MB of RAM on your card and are still receiving errors
please check the version of the video card driver that you are
using. You may need to contact the manufacturer of your computer
or video card to get the latest update to the video driver that
Windows is using. You can check your video display driver by
opening the Main box in Program Manager and double clicking on
Windows Setup. This will bring up the settings for your computer
and show you the current driver being used. If your computer is 6
months or older there may already be an updated video driver
available to you. Please check with your manufacturer to get the
updated driver.
If you are still getting GPF's after following
these suggestions please email us at:
help@maqs.net
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