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Welcome To the Macintosh section of the Support Site.

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The Basic Facts of Mac

If you are a beginner, or even an expert to the Macintosh System, there are a few very basic things that you will need to know about your computer before calling for technical support.

• Memory Information on a Macintosh.
  (Press the Apple icon, on the desktop, and select "About This Macintosh...")

  Total Memory: The amount of RAM on the Macintosh.
  Built In Memory (If Present): The amount of RAM available after using a RAM Doubler program.
  Largest Unused Block: The total amount of available memory remaining.
  

• System Software, the Macintosh Operating System.
  (Press the Apple icon, on the desktop, and select "About This Macintosh...")

  System Software: 7.1 is the minimum required, and 7.5.3 is current highest.

• Macintosh Communications Software.
  (Press the Apple icon, on the desktop, and select Control Panels.)

  Mac TCP or Mac TCP/IP must be pre-installed.
  Mac OS 7.1 to 7.5 usually has Mac TCP
  Mac OS 7.5 to 7.5.x has TCP/IP with Open Transport
  NOTE: There is an overlap in OS 7.5 and either program may be found.
  

• Macintosh Program and Software Information.
  (Click once on the program’s icon and then press Open Apple & I on the keyboard)

  This will display the programs memory requirements, if any, and the version of the software in use.

• Where Could It Have Gone?
  

  The Maqs.Net User's Guide and Reference Manual give specific instructions on where to place the Internet software; but sometimes, for various reasons, the software gets moved. Because Maqs.Net Tech Support cannot "see" your computer, it is very important that you know where all your Internet software is on your Macintosh. Please be sure to use the manual to identify and locate ALL your Maqs.Net software prior to calling for technical support.